Accessibility statement for Neu Health
This accessibility statement applies to the Neu Health website (www.neu.health) and the Neu Platform mobile app and web app.
This website is run by Neuhealth Digital Limited. We want as many people as possible to be able to use this website. For example, that means you should be able to:
change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website and the mobile app
We know some parts of this website are not fully accessible:
The characters on the website have a low color contrast ratio, people with visual impairments or color-blindness will find it very difficult to navigate your site.
You cannot modify the line height or spacing of text in the mobile app
You are not able to magnify the text in the mobile app
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
Contact us using the online form here
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements:
Contact us using the online form here
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Neuhealth Digital Limited is committed to making its website and mobile app accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website and mobile app are partially compliant to the requirements of the WCAG 2.1 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to a number of non-compliances and exemptions.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
A full list of accessibility problems, which of the WCAG 2.1 AA success criteria the problem fails and the timeline planned to fix the problem will be published by the end of 2023.
This list includes some images which do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by early 2024. When we publish new content we’ll make sure our use of images meets accessibility standards.
Disproportionate burden
Some accessibility problems would be a disproportionate burden to fix, these will be listed here by the end of 2023.
Navigation and accessing information
Navigation and accessing information problems will be listed here by the end of 2023.
Interactive tools and transactions
Interactive tool and transition problems will be listed here by the end of 2023.
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By early 2024, we plan to improve these.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
What we’re doing to improve accessibility
We are working hard to meet accessibility requirements. We aim to be fully WCAG 2.1 compliant by early 2024.
Preparation of this accessibility statement
This statement was prepared on 12th July 2023. It was last reviewed on 12th July 2023.
This website was last tested on 12th July 2023. The test was carried out by https://www.accessibilitychecker.org.